Harry Gordon Selfridge

• The boss drives his men; the leader coaches them.
• The boss depends upon authority; the leader on good will.
• The boss inspires fear; the leader inspires enthusiasm.
• The boss says "I"; the leader, "we."
• The boss fixes the blame for the breakdown; the leader fixes the breakdown.
• The boss knows how it is done; the leader shows how.
• The boss says "Go"; the leader says "Let's go!"